Paul Derby

"Portable scanners are a nice idea but the checkout process is slow and poorly integrated with slow response times and poor usability."

"$7 for a jack and coke!"

"I like many of the soups and sandwiches but the bad quality, too loud PA announcing your good is ready makes eating here painful."

"Bring a book to read while you wait. You sign up on a kiosk that barely works then wait and wait and wait to pay for little accessories while the staff activates phones."

"Picture shows $5 chips and salsa. Probably the biggest rip off for high price and low quality in Ballston."

"We arrived at 7 pm on Sunday and were told it would be a 15 minute wait. The restaurant was empty. Guess they were psyching themselves up to wait on people."