John Kinson

"Check in advance that the 70mm projector is working before paying to see Interstellar."

"If you have a eurostar ticket, you can buy an Anytime return to London including underground for only £75 - bargain!"

"Mary-Anne was extra helpful when I missed the car return deadline - great customer service!"

"Rooms are fine - small but clean and modern, bit spartan. No room safe or coffee facilities. No breakfast room or iron available so not good if you're here on business! I wouldn't stay here again."

"To get to T5, take the free bus 490 from bus stop 7 - exit the arrivals hall and turn left immediately, go to the far end past the smoking zone. Quicker than Heathrow express."

"If you are flying within the EU, buy duty free on your way out, and collect it on your return from the information point by WHSmith by dialling 3405 (thanks Bruce!)"