Michael Fitzgerald

"Look out for cockroaches on the breakfast bar. Very friendly and helpful consierge."

"Nice atmosphere. Decent baked goods in the front window: pain au chocolat (chocolate croissant), hot dog thing. Blended drinks good too: matcha, mango & coconut."

"Bakery attendants seem to be endlessly picking at the pimples on their faces in the mirrors near the vegetables section. Cockroaches burrowing in around the gaskets on the sliding freezer doors."

"Great staff, fast service."

"Service seems inconsistent as does the quality of the food. Slightly spoiled cream cheese served with my bagel. Tomato missing from the English breakfast = not too English. We'll give it a miss."

"Generally the Hong Kong side is much slower than the Chinese side in both directions. More agents, a line for those with young kids, and those who a not Chinese nationals would speed the process."